Contact Buddyspin Casino

Do you have a question, are you stuck somewhere, or do you simply want to check something? At Buddyspin Casino our support team is ready for you 24 hours a day, 7 days a week. We think it is important that players in the Netherlands are helped quickly and in their own language, without long waiting times or complicated procedures. Whether it concerns a deposit, a bonus or an account setting: there is always someone ready to think along with you.

On this page you will find all the ways to get in touch with us, plus an overview of the kind of questions our team can help you with fastest. That way you know straight away which channel is handiest for your situation.

How to reach us

We offer several ways to get in touch, so you can choose what suits your question best. For urgent matters the live chat is usually the fastest: you get a member of staff on the line almost immediately who looks into it with you. If you have a more detailed question or want to attach documents, then email is the route to take. Both channels are available day and night.

Our support team is multilingual, which means players in the Netherlands can get help in English or Dutch. The staff are trained to handle a wide range of topics, from practical account questions to explanations of bonus terms. As a result you not only get a fast answer, but also an answer that is correct.

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Live chat

The fastest channel for direct help, available 24 hours a day.

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Email

Ideal for more detailed questions or for attaching documents.

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Notification centre

Current promotions and account notifications appear in your profile.

What our team can help you with

Our customer service handles virtually every question that can come up while playing. Before you get in touch, it pays to check the extensive FAQ in your account: many common topics around registration, deposits, withdrawals and bonus terms are already answered there. If you cannot work it out, our team is glad to help you further.

Common topics

Payments: questions about deposits, withdrawals, limits and processing times.
Verification: help with confirming your identity one time.
Bonuses: explanations of wagering requirements, free spins and ongoing promotions.
Account: password recovery, settings and managing limits.

For a quick resolution it helps to include the relevant details in your message right away, such as the email address of your account and a clear description of your question. The more concrete the information, the faster our staff can find the right solution. For security reasons, never share your full password, not even with support.

Help with responsible play

Besides practical questions, you can also turn to us for support around responsible play. Buddyspin offers tools such as session limits and self-exclusion, which you set yourself from your account. If you have questions about these options or want advice about your playing behaviour, our team thinks along with you and, where needed, points you toward specialised support resources.

Gambling is intended solely for adults aged 18 and over. We value keeping play enjoyable and in balance, and that begins with good, honest support. Would you like to get started yourself or explore the platform first?

Go to Buddyspin Casino